The Process Partnership
Ongoing Business Support
You’re already brilliant at what you do. But the way your business runs lives in your head, and on a tired day that’s a lot to carry.
What’s missing isn’t more effort. It’s clear routines that fit how you work, built with you and then run alongside you.
Right now, it feels chaotic, even though you’re successful.
You’re pulled in a dozen directions, you know exactly what you should be doing and you’re not getting to it, and you can’t switch off, because if you stop chasing it, nothing moves.
And a lot of your time goes on hunting. The right folder, the right email, the next step.
You’ve been the one holding it all together for a long time.
You’re ready for that to change.
Hi, I’m Nicola. .
When I started out, I worked hard for some brilliant clients, and their businesses still weren’t moving the way they wanted.
I noticed a pattern. It wasn’t about effort. The business owners who struggled most weren’t lazy or disorganised, they were juggling lives with no natural nine-to-five. Fifteen-hour days some weeks, a day at the beach with the kids the next.
What they needed wasn’t more effort. It was routines that fitted around how they actually work, and someone to help keep them running.
So that’s what I built. In our sessions, you bring what’s in your head and I hold the space to organise it. I’ll rebuild the way things run and put clear routines in place where they’ll genuinely help, but alongside how you naturally work, not by ripping out what’s familiar and forcing you onto tools you didn’t choose. You stay in the driving seat.
I’m a Google Workspace specialist, and I was named VA of the Year 2025. I work with a small number of clients at a time, so I know your business properly and can give it the time it needs.
Here's what I've found actually works, and it's how I work with the business owners I support.
It's a rhythm built around four things:
A regular time that’s yours.
We pick a day and time that matches your energy, when you feel most strategic and motivated, and it’s held in the diary for you. I do the preparation, so you don’t have to remember what’s done, what’s open or what’s cropped up.
Routines built to fit you.
We turn what’s in your head into clear steps. The folders, the templates, the linked documents, all in one place. So on a tired day you can open it up and just follow it.
Brain dump and plan.
You bring everything that’s on your mind, business and life, and we turn it into a clear plan for the month. Nothing’s too small or too messy, and nothing has to be sorted before you arrive.
I run it with you.
I get on with the tasks in my skillset, and we agree realistic deadlines. I keep things moving with gentle nudges, or firmer ones if that’s what you need, so what we’ve agreed actually gets done.
I get to know you, not just your task list. So when your energy’s high, we move fast. When it’s low, or life’s pulling you elsewhere, I pick up the slack. Either way, the business keeps moving.
You get a Google Workspace specialist, so you’ll be using what you’re already paying for properly. But your business probably runs on more than Google. If you’re in Asana, Kit, Mailchimp or a CRM, I’ll learn it and work in it. I know a lot of different systems, and I like picking up new ones.
The aim is that every piece of information has one home. You put something in once, and we know where it goes, why, and who’s looking at it. Sometimes that means dropping a tool you don’t need. You also get a trusted network of specialists for anything outside my own skillset.
Imagine having routines you helped build, written down where you can find them. Someone running them alongside you. The peace of mind that things are moving, even on the days you’re not the one chasing them.
You stop being the only person keeping it all together.
Your business support options
Here are three ways we could work together. Pick what fits your business, and book a free call whenever you’re ready to talk it through.
At the end of the month you will:
Have a clear plan you helped build, not one handed to you
Have clear steps written down for the jobs you keep having to rethink
Know exactly what’s been delegated and what’s still yours
See real progress on the things that usually just sit on your to-do list
Feel less like the only person holding it all together
Every option includes:
Live task delegation during the session
Routines and linked documents built as we go, nothing left half-ready
Deadlines and accountability built in
Recommendations to my trusted network of specialists if something’s outside my skillset
Light Touch
£400/month
A strategy and planning session every month (2 hours), plus up to 8 hours of task support and implementation between sessions
Hands On
£600/month
A strategy and planning session every fortnight (90 minutes each), plus up to 12 hours of task support and implementation between sessions
Right Beside You
£800/month
A strategy and planning session every week (1 hour each), plus up to 16 hours of task support and implementation between sessions
If none of these feel quite right, I’m happy to talk through something more bespoke to fit your budget and business needs.
How it works:
Three-month minimum. Every package starts with three months, then rolls on monthly. Either of us can end it with 30 days’ notice after that.
Hours are for the calendar month. They’re a guide to what’s included, and unused hours don’t roll over.
I’ll keep you in the loop. If you’ve used less than half your hours by the week before the month ends, I’ll let you know so you can hand me more to do. At around 75%, I’ll flag it so you can choose to stop there or add extra hours.
If you need more. Extra hours are charged at £40/ph, depending on what I have space for that month. I’ll tell you before I go ahead with any additional work.
Finding the right fit. If you’re regularly using noticeably more or less than your package, we’ll look at moving you to one that suits you better.
Time records. I keep track of my time for my own planning. If you ever need to see how it’s been used, just ask.
Here’s what some of my lovely clients have to say
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She’s proactive, takes initiative, improves processes rather than just following them, and holds me to account when I need to... right at the very top of the tree.
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“Streamlined my processes, automated what I do, saved me hours and hours and ultimately driven my business forward by at least 6 months.”
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“Super proactive and loves finding the best solutions... an enthusiastic supporter and fab listener.”